Customer Support

Explore and capture customer issues firsthand.

Step into any user account on mobile to understand their problem and easily document customer issues.

Build support materials that match the actual product experience and create accurate internal documentation with real user flows.

Supports Mac with Apple Silicon (M1+)

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“I can reproduce and screenshot/record any issue in seconds instead of playing phone tag with PMs.”

“I rebuilt our entire mobile help center using beautiful real flow captures. Customers actually follow the steps now.”

“I document known issues with live screenshots now. Engineering can't dismiss bugs as 'works on my machine' anymore.”

Launch Test Devices in Seconds

Run iPhone, iPad, and popular Android devices on your Mac. No cables or expensive test devices needed. Empath comes packaged with:

  • iPhone 16, iPhone 16 Pro, iPhone 16 Pro Max

  • iPad Pro M4 (11-inch)

  • Google Pixel 9, Google Pixel 9 Pro XL

  • Samsung Galaxy S25, Samsung Galaxy S25 Ultra

Effortlessly QA with a Built-in Password Manager

Screenshot of a computer screen showing a dropdown menu from the Empath application menu open under the 'Test Accounts' tab, showing options for managing user accounts such as copying username or password, editing, and deleting test accounts.

Jump into any user state such as new users, returning customers, A/B test users, or any important segment — all in a few clicks. Copy and paste seamlessly to and from your device.

Copy Flows to Your Knowledge Base or Internal Docs

  • Screenshot of a mobile phone browser showing a Google search for 'uber eats' with Uber Eats website results.
  • Screenshot of the Uber Eats app page in a mobile app store, showing the app's name, icon, ratings, download count, install button, and beta participation info.
  • Android smartphone home screen with date, app icons for Play Store, Gmail, Photos, YouTube, Phone, Messages, Chrome, Uber Eats, and Google search bar.
  • Uber Eats app logo on a green background.
  • Mobile phone screen showing a sign-up page for entering a mobile number, with options to continue with Google, Apple, Email, or find account, and a note about consent to call and message alerts.
  • Mobile phone screen displaying Uber app login page with 'Verify with a passkey' prompt, 'Continue with a passkey' button, 'Send code via SMS' and 'More options' buttons, back arrow at bottom left, and disabled 'Next' button at bottom right.
  • Uber Eats app screen showing a pop-up message to enable push notifications, with options to continue or dismiss.
  • Uber Eats app screen showing a promotion for 15% off on food orders with a bowl of soup and slices of bread illustration.
  • Uber Eats app interface showing grocery, convenience, alcohol, fast food menus, search bar, offers, and featured restaurant options.