Customer Support
Explore and capture customer issues firsthand.
Step into any user account on mobile to understand their problem and easily document customer issues.
Build support materials that match the actual product experience and create accurate internal documentation with real user flows.
Supports Mac with Apple Silicon (M1+)
“I can reproduce and screenshot/record any issue in seconds instead of playing phone tag with PMs.”
“I rebuilt our entire mobile help center using beautiful real flow captures. Customers actually follow the steps now.”
“I document known issues with live screenshots now. Engineering can't dismiss bugs as 'works on my machine' anymore.”
Launch test devices in seconds
Run iPhone, iPad, and popular Android devices on your Mac — no cables or expensive test devices needed. Empath comes packaged with the latest devices your customers use, and you can switch between platforms in just a couple of clicks.
Effortlessly sign-in as any user
A built-in test account manager to jump into any user state such as new users, returning customers, A/B test users, or any important segment — all in a few clicks. Copy and paste seamlessly to and from your device.
Capture user journeys for knowledge base articles or guides
